Terms of Service
1. Conclusion of the contract
With your order you are submitting a binding offer to us to conclude a contract with you. We can accept this offer by sending you an order confirmation by e-mail or by delivering the ordered goods. A purchase contract is only concluded when our order confirmation is sent to you by email. The ordering process is as follows. Select the articles you want from the categories and place them in the shopping cart. The order processing in the shopping cart guides you through the ordering process. After your order has been processed, you will receive an email confirmation with the delivery time, the total amount and the invoice as a PDF. As soon as the amount has been credited, the desired decal sheets will be commissioned from an external printing company and will be sent to you immediately upon receipt. Immediately available articles (availability display on green) will be sent immediately after receipt of payment.
Due to the low sales of DF HeloStuff, we reserve the right to postpone an order until a total order volume of several customers is reached, for which our printing costs are covered.
2. Retention of title
The delivered goods remain our property until all claims have been paid in full.
3. Prices, shipping costs, return costs in the event of cancellation
All prices are final prices, they include the statutory value added tax.
As a small business owner within the meaning of Section 19 (1) UStG, sales tax is not charged.
The minimum order value is 5.00 euros.
The following shipping costs apply:
Decals up to 500g as a large letter, uninsured € 2.90
Detail sets, kits and everything over 500g as a DHL package € 5.99
International shipping, insured and tracked € 8.90
The customer can also have orders under 500g sent as a DHL package.
When sending as a large letter, the customer bears the risk of loss in the mail.
Customers can make use of their right of withdrawal within 14 days of receiving the goods. The declaration can be made informally, in writing by email or by post. The customer bears the shipping costs for the return. Shipping costs and PayPal fees cannot be reimbursed. Custom-made products as well as goods damaged by the customer are excluded from the return.
The return must be insured.
All of DF HeloStuff's own products come from small series production. Small imperfections such as air bubbles or cracks and breakthroughs on resin parts, which can be remedied by manual skill, which is necessary for the processing of the products, do not constitute a reason for complaint.
4. Terms of delivery
Since storage is not profitable due to the small size of DF HeloStuff, the decal sheets are usually only printed after receipt of payment. If our printing costs are not covered by a small order, we reserve the right to postpone your order until a sufficient volume of other orders has been reached, or to reject the purchase contract. In any case, you will be informed immediately about the delivery time.
Since DF HeloStuff is only an additional income, it is always sent on Friday by default. Print orders are always placed on Wednesdays until 8:00 a.m., orders which are received or paid after Tuesday evening at 7:00 p.m. will only be placed in the next week.
We reserve the right to make minor changes to the decal sheets, in particular due to improvements. The graphics in the item images do not reflect the actual 100%.
5. Payment terms
Payment can be made either in advance by bank transfer or by PayPal.
The guarantee is based on the statutory provisions. As far as used goods are the subject of the sales contract and the buyer is not a consumer, the warranty is excluded. If the customer is a consumer, the warranty period for the purchase of used items is one year.
DF HeloStuff cannot give any guarantee on items stored at the customer's for a long time. This concerns the resistance of resin. and 3D printed items, as well as the yellowing of deep-drawn parts and decals. Here, too, the warranty period is one year.
7. Links to other websites
Insofar as we refer or link to the websites of third parties from our website, we cannot assume any guarantee or liability for the correctness or completeness of the content or the data security of these websites. Since we have no influence on the compliance of third parties with data protection regulations, you should check the respective data protection declarations offered separately.
8. Applicable Law
German law applies exclusively. This choice of law only applies to consumers insofar as they do not restrict any mandatory statutory provisions of the country in which they have their domicile or habitual residence.
9. Data protection