Right of withdrawal

Customers can make use of their right of withdrawal within 14 days of receiving the goods. The declaration can be made informally, in writing by email or by post. The customer bears the shipping costs for the return. Shipping costs and PayPal fees cannot be reimbursed. Custom-made products and goods damaged by the customer are excluded from the return.

The return must be insured.

All of DF HeloStuff's own products come from small series production. Small imperfections such as air bubbles or breaks and breakthroughs in resin parts, which can be remedied by manual skill, which is necessary for the processing of the products, do not constitute a reason for complaint.